What’s Behind The Great Toilet Roll Grab


What’s Behind The Great Toilet Roll Grab

“I didn’t want to overbuy as I didn’t want to be a part of the problem. So I placed an online order on Amazon for 30 rolls for £18 – I thought that would definitely cover her for three months.”

Josh, a 25-year-old carer from Nottingham, is one of the many UK shoppers who have been trying to get their hands on a highly sought-after commodity: toilet paper.

He looks after his mum, a disabled cancer patient, and has been trying to make sure that she has enough supplies to last for 12 weeks – the amount of time people most at risk of coronavirus have been told to stay at home.

But Josh’s delivery never came. He says it was listed as out for delivery by Hermes on several different days, but eventually it just disappeared from the portal. Josh believes it was stolen.

He says that he was offered a full refund for the purchase, but found the whole situation frustrating: “Panic buying just instigates panic buying, and we need to make sure that there’s enough to go round for people like my mum.”

Hermes told the BBC that it doesn’t receive any information on what is inside the parcels it delivers, and that nearly all of its deliveries are successful.

Lulu, a university graduate, lives with her mum who is a nurse. She had a similar experience with a delivery from ethical toilet roll company Who Gives A Crap.

She’s had a subscription with the firm for about six months. She believes that the £36 package of 48 rolls, which was clearly labelled as toilet paper, was stolen.

What’s Behind The Great Toilet Roll Grab

The Australian firm, which uses half of its profits to help build toilets in developing countries, told the BBC: “We’ve seen a small increase in concerns that deliveries may have been stolen, but nothing drastic. In most cases we are finding that the delivery just hasn’t been completed yet.”

‘Crazy’ loo roll sales


Shoppers are turning to online shops and more niche toilet paper companies so that they aren’t caught short.

Bumboo offers subscriptions for its toilet rolls made from bamboo. For every box purchased online, it plants a tree.

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Although the firm has only been trading for seven full months, managing director Fay Pottinger said that sales had gone “crazy” since the beginning of March, when “the full impact of panic buying set in”.

She told the BBC that so far this month, sales have jumped by about 325% against the last. She adds this could have been much higher, had the company not run out of stock.

What’s Behind The Great Toilet Roll Grab


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