My Reception Was So Bad Even O2 Couldn’t Call Me


My Reception Was So Bad Even O2 Couldn’t Call Me

A promise to end rural ‘not-spots’ can’t come too soon for Sian Davies. She moved to Rossett, north-east Wales, with her husband this year – and the lack of mobile coverage has been “a real bugbear”.

“The signal is almost non-existent,” she said. “If I want to send or receive texts, I have to go upstairs in my home,” she said.

She’s not alone. Currently one third of the UK has patchy or non-existent mobile phone coverage.

But on Friday, a £1bn plan between the UK’s four main mobile phone companies and the government was unveiled with the aim of banishing these signal dead zones.

The proposed deal – which includes EE, O2, Three and Vodafone – promises to get 4G coverage to 95% of the UK by 2025.

The operators would invest in new and existing phone masts they would all share under the proposal, which the government hopes will be formalised early next year.


It is estimated that an additional 280,000 homes and businesses and 16,000km of roads will have coverage.

The four main mobile networks plan to contribute a total of £530m for the Shared Rural Network, with the government potentially supporting it with another £500m once the deal is finalised.

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The government had threatened to force the mobile firms to allow customers to roam onto each other’s networks in not-spots, a move the companies said would deter new investment.

‘Solve the problem’

Digital Secretary Nicky Morgan said “it is not yet a done deal and I want to see industry move quickly so we can reach a final agreement early next year.”

For people like Mrs Davies, lack of coverage is a huge inconvenience. She’s lost online purchases, as it takes so long for confirmation texts to come through. She ended up upgrading her phone so she could receive calls over wi-fi at home:

“Rossett is only six miles from both Chester and Wrexham, yet we are lucky to even get 3G never mind 4G,” she said.

“One day O2 (her provider) called trying to get me to upgrade, but the caller said reception was bad and they would call later.”

She contacted the company when it announced it was rolling out 5G: “I am flabbergasted that they can do this when many people cannot even get 3G!”

My Reception Was So Bad Even O2 Couldn’t Call Me


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