Grubhub Defends Adding Restaurants Without Telling Them


Grubhub Defends Adding Restaurants Without Telling Them

Online food delivery service Grubhub has defended the practice of adding restaurants to its platform without asking them.

The US takeaway app adopted this practice a couple of months ago in cities across the US.

But some restaurants who don’t offer takeaways are angry that they’re not being consulted beforehand.

A Grubhub spokeswoman told the BBC that restaurants get more orders when they are on Grubhub.

“We’ll add restaurants to our marketplace when we see local diner demand for delivery so the restaurant can receive more orders and revenue from deliveries completed by our drivers,” she said.

“We work to provide accurate menus and hours for these restaurants on our marketplace based on available information online.”

The firm added that other food delivery companies do the same thing in the US.

UberEats told the BBC it did not carry out the practice “in the UK” and neither does UK-based firm Deliveroo,

Any restaurant which doesn’t wish to be on Grubhub’s platform must contact the company and opt out.

Grubhub informed its shareholders about the move in a letter last October.

Some restaurant owners feared they were being impersonated by fraudsters – but that doesn’t seem to be the case.

‘Perplexed’ restaurateur

Over the weekend, Pim Techamuanvivit, who owns a Thai restaurant in San Francisco, accused the platform and its rivals of defrauding restaurants and their customers.

She found that Grubhub, Seamless, and Yelp had all listed her restaurant on their platforms without asking.

“I managed the floor @kinkhao tonight, at 8.30pm I answered the phone, someone called to ask about their delivery order that was placed 45 minutes ago,” she wrote on Twitter.

“Perplexed, I told him we didn’t do delivery, not even take-out.”

Another restaurant in Virginia, called Maple Ave Restaurant, said it had experienced the same problem.

A Yelp spokesperson said: “We just became aware of this practice, and have taken immediate steps to ensure it does not extend to restaurants’ Yelp pages.”

Seamless did not respond to a request for comment.

This kind of behaviour has been reported before. Rival firm DoorDash angered restaurants in Melbourne last October when it added them without their knowledge.

‘Favours the delivery service’

The food delivery market is fiercely competitive with little to differentiate one company from another.

Man Utd Alexis Sanchez Will Prove You All Wrong Ole Gunnar Solskjaer

“They’re so hungry to get your money,” said Ms Techamuanvivit, who is planning to sue the companies.

Offering words of advice to fellow restaurateurs, she said: “If you own a restaurant, especially a popular one, make sure you check these unscrupulous sites to see if they are faking your businesses on there too.

“This is horrid. Reckless. And just horrid.”

Last June, Grubhub was accused of creating thousands of fake restaurant websites that fooled customers into thinking they were buying from actual restaurants.

“I think a lot of independent restaurant operators feel, increasingly so, that they are being taken advantage of, and that the business relationship favours the delivery service,” said Stephen Dutton of market research provider Euromonitor International.

Grubhub Defends Adding Restaurants Without Telling Them


  1. F*ckin’ awesome things here. I am very glad to peer your article. Thank you a lot and i am looking ahead to contact you. Will you please drop me a e-mail?

  2. I am frequently to blog writing and i really value your content. The post has actually peaks my interest. I am going to bookmark your site as well as keep looking for brand-new info.

  3. There are actually numerous details like that to take into consideration. That may be a great point to bring up. I provide the thoughts above as basic inspiration but clearly there are questions like the one you deliver up where the most important thing might be working in sincere good faith. I don?t know if finest practices have emerged round things like that, but I’m certain that your job is clearly identified as a good game. Each girls and boys really feel the affect of only a second’s pleasure, for the remainder of their lives.

  4. hi!,I like your writing very much! share we communicate more about your post on AOL? I require an expert on this area to solve my problem. Maybe that’s you! Looking forward to see you.

  5. Wonderful web site. A lot of helpful info here. I’m sending it to a few friends ans also sharing in delicious. And certainly, thanks in your effort!

  6. I think this is among the most vital info for me. And i am glad reading your article. But wanna remark on few general things, The web site style is ideal, the articles is really great : D. Good job, cheers

  7. Excellent web site. Lots of useful information here. I am sending it to a few buddies ans additionally sharing in delicious. And obviously, thank you on your sweat!

  8. We are Daylight Studio, a boutique photography studio in East London available for hire. We are a creative natural light studio space with decorated French walls, lots of props and furniture and massive windows for great natural light. He have a unique selection of chairs, fabric backgrounds and a sofa for your next natural light photography project. The studio is great for fashion, portrait and commercial photography and if natural light photography studio is not your thing we have a lot of lighting equipment available for you as well and that includes studio strobe lights with various modifiers and LED constant lights for video production. We also have facilities for e-commerce photography. Please see the studio’s gallery here.

  9. Hey there! Someone in my Facebook group shared this website with us so I came to give it a look. I’m definitely loving the information. I’m bookmarking and will be tweeting this to my followers! Outstanding blog and superb style and design.

  10. whoah this blog is excellent i like studying your articles. Stay up the great work! You recognize, many persons are searching round for this information, you can help them greatly.

  11. It is indeed my belief that mesothelioma is usually the most lethal cancer. It contains unusual properties. The more I actually look at it the greater I am certain it does not work like a true solid tissue cancer. In the event mesothelioma is often a rogue virus-like infection, therefore there is the chance for developing a vaccine in addition to offering vaccination to asbestos uncovered people who are open to high risk of developing foreseeable future asbestos linked malignancies. Thanks for giving your ideas for this important ailment.

  12. you’re actually a excellent webmaster. The site loading speed is incredible. It kind of feels that you’re doing any unique trick. Also, The contents are masterwork. you’ve done a fantastic process on this topic!

  13. I have been surfing online more than 3 hours today, yet I never found any interesting article like yours. It is pretty worth enough for me. In my opinion, if all webmasters and bloggers made good content as you did, the net will be much more useful than ever before.

  14. An excellent share, I simply given this onto a coworker who was doing a little evaluation on this. And he in fact purchased me breakfast due to the fact that I discovered it for him. smile. So let me rephrase that: Thnx for the reward! But yeah Thnkx for spending the time to review this, I feel highly about it as well as enjoy learning more on this subject. Preferably, as you come to be proficiency, would certainly you mind updating your blog site with more details? It is extremely useful for me. Huge thumb up for this blog post!

  15. Thanks for these pointers. One thing I additionally believe is the fact credit cards giving a 0 monthly interest often attract consumers in with zero rate, instant approval and easy on the web balance transfers, nevertheless beware of the main factor that will probably void your 0 easy streets annual percentage rate and to throw one out into the very poor house rapidly.

  16. Get help to stop drinking. Helping women quit drinking alcohol. Coach Mary Wagstaff. Feel better, mind, body and soul. Mindfulness based coaching and alcohol recovery. Yoga for recovery.

  17. I like what you guys are up too. Such smart work and reporting! Keep up the superb works guys I’ve incorporated you guys to my blogroll. I think it will improve the value of my site 🙂

  18. What i do not understood is in fact how you are no longer really much more neatly-favored than you may be right now. You’re so intelligent. You understand thus considerably when it comes to this matter, made me personally believe it from a lot of numerous angles. Its like women and men don’t seem to be fascinated except it’s one thing to accomplish with Woman gaga! Your own stuffs outstanding. All the time care for it up!

  19. Hey would you mind stating which blog platform you’re working with? I’m going to start my own blog soon but I’m having a hard time making a decision between BlogEngine/Wordpress/B2evolution and Drupal. The reason I ask is because your design seems different then most blogs and I’m looking for something unique. P.S Sorry for getting off-topic but I had to ask!

  20. Hey just wanted to give you a quick heads up. The words in your content seem to be running off the screen in Safari. I’m not sure if this is a format issue or something to do with internet browser compatibility but I figured I’d post to let you know. The design and style look great though! Hope you get the problem solved soon. Many thanks

  21. I happen to be writing to make you be aware of of the fantastic encounter my friend’s princess encountered visiting yuor web blog. She learned so many issues, which include how it is like to have an amazing coaching mood to have many others very easily fully grasp specific complex subject matter. You undoubtedly did more than our expectations. Thanks for producing those powerful, trusted, informative as well as easy tips about the topic to Jane.

  22. I am curious to find out what blog system you happen to be using? I’m experiencing some minor security issues with my latest blog and I would like to find something more secure. Do you have any recommendations?

  23. I am glad for commenting to let you be aware of of the outstanding experience my wife’s princess encountered reading your site. She came to find plenty of issues, with the inclusion of how it is like to possess an excellent teaching mood to have a number of people very easily fully grasp specific specialized things. You actually did more than our own desires. Many thanks for displaying the powerful, trustworthy, edifying and as well as easy tips about your topic to Ethel.

  24. It’s actually a cool and useful piece of information. I am glad that you shared this useful information with us. Please keep us up to date like this. Thanks for sharing.

  25. Parties can be challenging to put together. Especially during the Halloween season. So how can you make the perfect party no matter the season or your theme

  26. Hi there! This is my first comment here so I just wanted to give a quick shout out and say I really enjoy reading your blog posts. Can you recommend any other blogs/websites/forums that deal with the same topics? Thanks a ton!

  27. I have been surfing on-line greater than three hours today, yet I by no means discovered any fascinating article like yours. It is pretty price sufficient for me. In my view, if all site owners and bloggers made excellent content as you did, the internet will be a lot more useful than ever before.

  28. Wonderful post. I find out something a lot more difficult on various blogs day-to-day. It will certainly always be stimulating to review web content from other writers and also practice a little something from their shop. I?d prefer to utilize some with the content on my blog whether you don?t mind. Natually I?ll provide you a link on your internet blog. Thanks for sharing.

  29. Hello my loved one! I wish to say that this article is awesome, nice written and include almost all significant infos. I would like to see extra posts like this.

  30. My brother recommended I might like this web site. He was totally right. This post actually made my day. You can not imagine just how much time I had spent for this info! Thanks!

  31. My husband and i felt absolutely contented Louis could carry out his investigations through the ideas he had from your very own web page. It is now and again perplexing to just happen to be freely giving procedures which often people today might have been trying to sell. And we all remember we now have the blog owner to be grateful to for that. The main illustrations you have made, the easy blog navigation, the relationships you can help to instill – it’s many superb, and it’s really letting our son in addition to our family do think this matter is interesting, and that’s really pressing. Many thanks for the whole thing!

  32. This website is really a walk-through for all of the details you desired concerning this as well as didn?t know who to ask. Glance below, as well as you?ll most definitely discover it.

  33. Wow, marvelous weblog layout! How long have you been running a blog for? you make running a blog glance easy. The full glance of your site is excellent, as smartly as the content!


Please enter your comment!
Please enter your name here