EasyJet Hack ‘I’ve Been Left In Complete Limbo


EasyJet Hack ‘I’ve Been Left In Complete Limbo

EasyJet passengers whose card details were stolen in a “highly sophisticated cyber-attack” say they have been left frustrated and in limbo by the airline’s response.

Some 2,208 customers had their card details taken, but email addresses of nine million were also accessed by the hackers.

Samantha Burt, from Eastbourne, was told in early April that fraudsters had taken her credit card information.

“To wake up and find out I am more likely to be a target, because they have more information on me than other customers is a bit of a worry,” the 28-year-old told Radio 5live’s Wake Up To Money.


“I’ve been in complete limbo since 2 April.”

She said EasyJet’s response had been “really frustrating”, having waited on a dedicated phone line for an hour to get more information, but learning little.

She took it on herself to contact her card provider and change all her passwords.

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That is the advice customers are receiving from EasyJet. Those whose card details have been taken are also being offered a 12-month membership to a credit file checking service to allow them to monitor any suspicious use of their identity.

Ms Burt described it as a “nuisance” to have to constantly keep an eye on her file through no fault of her own.

Fraudsters can use personal details to build up enough information to access accounts, take out loans in someone’s name, make purchases, or sell on to other criminals.

EasyJet Hack ‘I’ve Been Left In Complete Limbo


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